…can you think of any job where people are making really complex things by hand, and which requires a ton of experience and training to be good at, yet everyone and their uncle has an opinion on how long a project should take to get done? Why is it that no matter how long a project takes, the customer always thinks it should be faster or cheaper?

via Scott Porad’s post “Why do web sites and software take so long to build? And why is it so hard?”